customer care

1. transparent communication: we are committed to providing clear and transparent communication with our customers. if you have any questions or concerns regarding our products or services, please feel free to contact us via email or through our website's contact form. we aim to respond to all inquiries promptly and professionally.

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2. product information: we strive to provide accurate and detailed information about our products, including materials used, sizing, care instructions, and pricing. if you require additional information about any of our products, please do not hesitate to reach out to us.

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3. ordering process: our ordering process is designed to be simple and user-friendly. to place an order, simply add your desired items to the shopping cart and proceed to checkout. you will receive an order confirmation email once your order has been successfully placed.

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4. payment options: we accept bank transfers and offline cash payments to purchase your order. all payments are processed securely.

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5. shipping and delivery: we offer reliable shipping services to ensure your orders are delivered safely and on time. shipping options and delivery times may vary depending on your location. you will receive a shipping confirmation email with tracking information once your order has been dispatched.

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6. returns and exchanges:  we understand that occasionally, you may need to return or exchange an item. please refer to our returns & exchanges policy page for detailed instructions on how to initiate a return or exchange.

 

7. quality guarantee: we take pride in the quality of our products and stand behind their craftsmanship. if you encounter any issues with your purchase, please contact us immediately, and we will work to resolve the issue promptly.

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8. data protection: we are committed to protecting your privacy and personal data in accordance with the eu general data protection regulation (gdpr) and the laws of the czech republic. we collect and process your personal information solely for the purpose of fulfilling your orders and providing customer support. your information will not be shared with third parties without your consent (only for purpose of purchasing your order).

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9. feedback and suggestions: your feedback is valuable to us as it helps us improve our products and services. if you have any suggestions or comments, please don't hesitate to share them with us. we welcome your input and strive to incorporate customer feedback into our business practices.

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10. legal compliance: we operate in compliance with all relevant laws and regulations governing e-commerce, consumer rights, and data protection in the eu and the czech republic. if you have any questions about our legal compliance or need further information, please contact us.

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these customer care rules are designed to ensure a positive shopping experience for our valued customers. if you have any questions or require assistance, please do not hesitate to get in touch with us. thank you for choosing klára židková.